Jake Charles Property

Our Fees

Tenancy administration fee - £200 Inclusive of VAT

Reference fee  (per tenant) - £25 Inclusive of  VAT

Additional services (Costs inclusive of VAT)

Electrical Installation Condition Report (EICR):                     From   £150                                   *Prices subject to size of property          

Gas Safety Check:                                                                      From   £100                                   *Prices subject to size of property

Boiler Service:                                                                            From   £120                                   *Prices subject to size of property

Energy Performance Certificate – EPC:                                  From   £100                                   *Prices subject to size of property

Inventory:                                                                                    From   £150                                  *Prices subject to size of property

Duplication and testing of extra keys:                                     £40 per set
Hourly rate for other work:                                                       £30 per hour
Obtaining estimates and supervision of major works:        10% of cost of work

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Redress Scheme to request an independent review:

The Property Redress Scheme

1st Floor, Premiere House, Elstree Way, Borehamwood WD6 1JH

 0333 321 9418

https://www.theprs.co.uk/

Please note the following:

You will need to submit your complaint to The Property Redress Scheme within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Redress Scheme requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.